Client Area

Terms And Conditions

Cookie Statement [v2 04/2020]

[1] Cookies and crawling

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site. We use both session ID cookies and persistent cookies. We use persistent cookies to store user id and session cookie to store different master ids. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file. We use persistent cookie to store user id and session cookie to store different master ids.

Privacy Policy [v2 04/2020]

This privacy statement describes how YetaHost collects and uses the personal information you provide on our Web site: http://www.yetahost.com. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

[1] Collection and Use of Personal Information

We collect the following personal information from you:

  • Contact Information such as name, email address, mailing address, phone number
  • Billing Information such as credit card number, and billing address
  • Unique Identifiers such as user name, account number, password
  • If you are registering on behalf of your organization, your company’s name, mailing address, and other company information
  • Your IP address at the time of you place our order or access your account

Sensitive Information: YetaHost.com collects and treats the sensitive information in terms of Information Technology Act, 2000 read with the rules thereunder, as under:

[2] Choices for Personal Information

  • (i) Account Password: The registration may require you to create a password for accessing of YetaHost services, which is confidential and sensitive information, collected and retained within YetaHost database. But the said sensitive information is just used by you as a YetaHost user for gaining access to the services and is not used or accessed by YetaHost or its affiliates / partners in any way.
  • xxxxxxxx(ii) Financial Information: The Bank Details may be visible on the cheques couriered to us for payment of any services, but the complete bank account details are never noted down or processed for any reasons whatsoever at YetaHost. Though we recommend direct deposit of payments in our Bank Account either electronic transfer or by drop of cheque.
    In case of payment made by a secured Payment Gateway at YetaHost, the information is processed at the Payment Gateway, who are PCI Compliant and do not retain the sensitive information for the period more than required. The said online payments are additionally subject to an independent agreement with the payment gateway provider, which is CCAVENUE, and agreement is https://www.ccavenue.com/agreement.jsp .

    • Additional Policy [v2 09/2020]

    Security

    The security of your personal information is important to us. Personal information, specially the sensitive information about users that is maintained on YetaHost systems and is protected using industry standard security measures. We maintain a variety of physical, electronic, and procedural safeguards to guard your personal information. Also, we use encryption technologies to protect your account information, wherever required. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at [email protected]

    You should be aware that YetaHost has no control over the security of other sites on the Internet you might visit, interact with, or from which you buy products or services.You should keep your user name, password or other access information safe and confidential to protect against unauthorized access to your account information and services. And you must adopt passwords that others may not guess easily. You may also request that YetaHost may delete your Personal Information from system and records.

    Additionally, you may delete your account anytime at your own free will. However, due to technical constraints and the fact that we backs up our systems at regular intervals. Personal Information may continue to reside in our systems after deletion for some limited time.

  • Correcting and Updating Your Personal Information
    To review and update your personal information to ensure it is accurate, you may login to your account or contact us directly at [email protected]
  • Notification of Privacy Statement Changes
    We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
  • Contact Information
    You can contact us about this privacy statement by email us at [email protected]

    • Legal [v3 01/2020]

    Terms of Service Agreement

    This Agreement is made, entered into and executed at Greater Noida, Uttar Pradesh, India on 31 May 2020 (hereinafter referred to as the “Effective Date”)

  • Customer Agreement
    All customers should agree on all terms and conditions stated prior to their signing up for any of the hosting plans and services mentioned on YetaHost You shall agree to use only licensed and legal third party softwares in connection with your use of our services. YetaHost reserves the right to suspend or cancel a customer's access to any or all services provided, at any time, or when YetaHost decides that the account has been inappropriately used or otherwise.
  • Content
    YetaHost reserves the right to refuse service and/or access to its servers to anyone. The services provided by us must be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any applicable law or regulation is prohibited. The activities listed below are meant to provide you with examples of activities and content that are strictly prohibited.

    Topsites, ponzi or pyramid schemes, prime banks programs, bank debentures/bank debenture trading programs, cryptocurrency/bitcoin miners, forex, e-gold, proxy, bots, spam bots, mail bombers, port scanners, IP scanners, mail harvesting scripts, brute force scripts, chat rooms, banner rotators, file dumps, using disk space as secondary storage, sales of illegal pharma, drugs, explosives, anonymous or bulk sms gateways, malware, warez, phishing materials, lottery, gambling, illegal downloads, pirated software distributions, escrow, high yield investment programs, adult thumbnail galleries/banner exchanges, streaming or broadcasting of live copyrighted events. Websites promoting illegal activities or linking to other websites that promote illegal activities.

    Website content that promotes or advocates human trafficking in any way shape or form as determined by YetaHost’s sole discretion, sites that promote prostitution, or escort services.

    Any website found to host child pornography, link to child pornography or exploitative content will be suspended immediately without notice or warning.

    Adult materials – Includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of “adult material” is left entirely to the discretion of YetaHost.

    Illegal Material - This includes copyrighted works, commercial audio, video, or music files, and any material in violation of any regulation or material that is perceived to be misleading.

    Games - We strictly do not allow to host any kind of games on linux servers. Your hosting account would be immediately terminated if we found any gaming related stuff in your hosting account.

    IRC Hosts - Hosting an IRC server that is part of or connected to another IRC network or server or have a connection to an IRC network. Servers or Virtual hosting accounts, found to be connecting to or part of these networks will be immediately removed from our network without notice. The server would not be reconnected to the network until such time that you agree to completely remove any and all traces of the irc server, and agree to let us have access to your server to confirm that the content has been completely removed. Any server guilty of a second violation would result in immediate account termination.

    YetaHost reserves the right to deem any other content or literature as "prohibited" if found to be indecent, rude, hate content & generally unacceptable.

    Refer General Acceptable Use Policy for complete details on prohibited content and activities.

    In compliance with DMCA act, YetaHost has adopted procedures for parties who believe that a hosted site on our service is infringing their copyrights. All copyright complaints must be submitted to [email protected]

    • Abuse Of Resources

    Any attempts to compromise or actual compromise of a network device belonging to YetaHost or any other company, individual, or other entity is strictly prohibited. This offense also includes port scanning, IP range scanners and vulnerability scanning. All infractions and or suspected infractions will be vigorously investigated and may result in immediate termination of service.
    Denial of Service (DOS) attacks directed at YetaHost, or any attempts to launch a Denial of Service attack from our servers are strictly prohibited. All infractions and or suspected infractions will be vigorously investigated and may result in immediate termination of service.
    Hosting any software, source code or any other material that is illegal or could be used to commit an illegal act is strictly prohibited. This includes but is not limited to software exploits; exploit source code, hacking tutorials, hacking tools, viruses and Trojans, bomb making and similar device tutorials. All infractions and or suspected infractions will be vigorously investigated and may result in immediate termination of service.
    The hosting of material that infringes on any copyright, trademark and or service mark is strictly prohibited. This also includes the storage and transmission of pirated movies, music, software, ring tones or anything else considered "Warez". Any authentic complaint received will be investigated and may result in termination of service.
    The hosting of defamatory, scandalous, or private information about a person without their consent, intentionally inflicting emotional distress, or violating trademarks, copyrights, or other intellectual property rights.

    Any attempts to undermine or cause harm to any of our servers is strictly prohibited. We hold no responsibility for the use of our clients' accounts. Any account that abuses the resources and actions are not taken to desist the activity, calls for immediate deactivation without any refund. Any site using what we deem to be using excessive CPU cycles or any resources that cause strain to other sites may also be offered new terms ( i.e.,. upgrade). Although we offer 99.95% up time we can not fully guarantee this, this is due to the updates and up-gradation we carry out which is also a part of our maintenance.

    If any client is in any way disrespectful towards any member of the YetaHost staff we have full right to remove them from our services without any refund.

    Unsolicited commercial e-mail/Unsolicited bulk e-mail (SPAM)Use of our service to transmit any unsolicited commercial or unsolicited bulk e-mail is expressly prohibited. Violation of this SPAM policy will result in severe penalties.Unsolicited commercial e-mail/Unsolicited bulk e-mail (SPAM)

    Upon notification of an alleged violation, we will initiate a full scale investigation during which, we may restrict customer's access to the network to prevent further violations. If a customer is found to have violated our policy, we may, at our sole discretion, restrict, suspend or terminate the guilty hosting account. Further more, we reserve the right to pursue civil remedies for any costs associated with the investigation of a substantiated policy violation. We will notify law enforcement officials if the violation is believed to be a criminal offense. Anyone using our service to host websites or services that support spammers or cause any of our IP space to be listed in any of the various Spam Databases will have their account(s) immediately suspended and an administrative fee of $250.00 will be charged to your account. The account will not be unsuspended until such time that you agree to remove any and all traces of the offending material immediately upon reconnection. First violations of this policy will result in a warning and your account will be reviewed for possible immediate termination. A second violation may result in an immediate termination of your account and the administrative fees will be $500. Severe violations may result in immediate and permanent removal of the account(s) from our network without notice to the customer.

    We have a zero tolerance policy for the use of our service towards posting of messages or commercial advertisements which violate the rules, regulations, or charter of any newsgroups or mailing list. Commercial messages that are appropriate under the rules of a newsgroup or mailing list or that are solicited by the recipients are permitted.

    We also prohibit hosting of publicly-accessible "open relay" SMTP or anonymous remailer service for any purpose, cause, or reason what-so-ever.

    Uptime Guarantee

    Our Engineers 24/7 monitor our uptime using Uptime Robot to give you 99% Uptime Guarantee.

    YetaHost will not be liable for failure or delay in performing its obligations if such failure or delay is due to circumstances beyond its reasonable control, including but not limited to acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labour disturbance, interruption of or delay in transportation, unavailability of, interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies or power used in or equipment needed for provision of the Services.

    Refund Policy [v2 07/2021]

    [1] 30 Day Guarantee

    Our no-quibble 30 Day Money Back Guarantee YetaHost has established a reputation for reliability, performance, support and value for money. At YetaHost we work hard to provide you with the best possible service and we're so confident in this that we offer a no-quibble, 30 day money back guarantee. If you are unhappy for any reason within the first 30 days of opening your shared hosting account, you are free to cancel and receive a full refund including the time already used, less domain registration fees which are non-refundable.

    Refund Policy is not valid for our dedicated servers because we're basically deploying a new server and we need to cover the expenses.

    We would however appreciate it if you got in touch with us before deciding to cancel so that we can address any problems you might be having.

    Please note that refunds can take 7 working days, and this policy does not cover accounts which have violated our acceptable usage policy.

    Affiliate Status [v2 04/2020]

    [1] Obligations while affiliate YetaHost

    To become our affiliate partner. Please contact to our sales team.